Frequently Asked Questions

Before contacting us, please check the answers below. If you still need assistance, feel free to get in touch.

Orders

When will my order be dispatched?

0.25h Coffee is roasted in small batches in Auckland. Orders are typically dispatched once or twice each week. You will receive a tracking email once your order has been shipped.

Can I change or cancel my order?

If you need to make changes, please contact us as soon as possible. If processing has not yet begun, we may be able to cancel your order so that a new one can be placed. Once an order has been dispatched, it cannot be cancelled. For information about returns and refunds, please refer to our Returns & Refunds Policy.

I received an incorrect order.

Please contact us with your order number. We will review the issue and arrange a replacement, refund, or another suitable resolution where appropriate.

My coffee arrived damaged.

If your coffee arrives damaged or incorrect, please contact us within 7 days of delivery and include photographs where possible. We will review the issue and arrange a suitable resolution.

Shipping

Where do you ship?

We currently ship within New Zealand only.

How long does delivery take?

Most New Zealand orders arrive within a few business days after dispatch. Delivery times are estimates only and may vary depending on destination and courier services.

My package is delayed.

Please check your tracking information first. If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to assist.

Brewing

How should I brew 0.25h Coffee?

We encourage you to brew according to your own equipment, water, and taste preferences. There is no single perfect recipe — only the one that works best for you.

When should I brew my coffee after roasting?

Coffee continues to develop after roasting, and many coffees become more balanced over time. Some people enjoy their coffee soon after it arrives, while others prefer to wait a little longer. We encourage you to explore what you enjoy most. As a general guide, many of our coffees often show their best balance within the first few weeks after roasting.

How long will my coffee stay enjoyable?

Every bag is marked with its roast date so you can follow the coffee's journey as it develops. While flavour evolves over time, properly stored whole-bean coffee can remain enjoyable for many weeks after roasting. We generally recommend enjoying our coffees within two months of the roast date for the best overall experience.

Contact

If your question is not answered here, please contact:

studio@025hquarter.com

• Please keep in mind that response times may vary based on the volume of requests. We appreciate your patience and are always happy to assist with your inquiries.
• We are here to help, but please remember that customers who communicate with our service team in an impolite manner will be banned from purchasing our products.