Returns & Refunds Policy

Last updated: June 2026

At 0.25h Coffee, we want you to enjoy every coffee experience with confidence. As coffee is a food product, our returns and refunds policy is designed to balance customer satisfaction, product quality, and food safety requirements.

Change of Mind

We accept returns for unopened coffee products within 30 days of delivery. To be eligible for a return:

• The product must be unopened and unused.

• The product must remain in its original packaging.

• The return request must be made within 30 days of receiving the order.

Customers are responsible for return shipping costs for change-of-mind returns.

Food Safety and Opened Products

For health, hygiene, and food safety reasons, we cannot accept returns or offer refunds for coffee products that have been opened after delivery, unless the product is faulty or incorrect.

Faulty, Damaged, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Where appropriate, we will:

• replace the product;

• provide a refund; or

• arrange another suitable resolution.

Please include photographs and a description of the issue when contacting us.

Consumer Guarantees Act

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer protection legislation.

Refund Process

Once an approved return has been received and inspected, refunds will be processed to the original payment method. Please allow up to 10 business days for the refund to appear in your account.

Return Address

Please contact us before returning any product so we can provide return instructions.

Contact

If you have any questions regarding returns or refunds, please contact:

studio@025hquarter.com